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Privacy Policy

Ian Hart Funeral Services Ltd
Ian Hart Funeral Services Ltd

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Online Privacy Policy

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

How we use your information

This privacy notice tells you how we, Ian Hart Funeral Service Ltd. will collect and use your personal data for provision of services, cookies, complaints etc.

Why does Ian Hart Funeral Service Ltd. need to collect and store personal data?

In order for us to provide you with a funeral service we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Ian Hart Funeral Service Ltd. would contact you for separate consent.

Will Ian Hart Funeral Service Ltd. share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Ian Hart Funeral Service Ltd. in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of Ian Hart Funeral Service Ltd. When they no longer need your data to fulfil this service, they will dispose of the details in line with Ian Hart Funeral Service Ltd’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Ian Hart Funeral Service Ltd. use the personal data it collects about me?

Ian Hart Funeral Service Ltd. will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Ian Hart Funeral Service Ltd. is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Ian Hart Funeral Service Ltd. contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

Ian Hart Funeral Service Ltd. at your request, can confirm what information we hold about you and how it is processed. If Ian Hart Funeral Service Ltd. does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Ian Hart Funeral Service Ltd. or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Privacy Policy

1. Scope

All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation.

2. Responsibilities

2.1. Ian Hart Funeral Service Ltd. is responsible for ensuring that this notice is made available to data subjects prior to Ian Hart Funeral Service Ltd. collecting/processing their personal data.

2.2. All Employees of Ian Hart Funeral Service Ltd. who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

3. Privacy notice

3.1. Who are we?

Ian Hart Funeral Service Ltd., 40 Oxford Road, Worthing BN11 1UT (Company number 05395740).

Ian Hart Funeral Service Ltd. provide full funeral services including re-patriation, memorials, interment of ashes.  Ian Hart Funeral Service Ltd. operate to a strict code of practice set down by SAIF (The National Society of Allied & Independent Funeral Directors)

The personal data we would like to process on you is:


Name data subject
Address data subject
Telephone number data subject
Email address data subject


The personal data we collect will be used for the fulfilment of your funeral service.

Our legal basis for processing for the personal data:

  • Fulfilment of a contract

The special categories of personal data concerned are:

  • Religious Beliefs

3.2 Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required for Ian Hart Funeral Service Ltd. to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting us to update your preferences.

3.3 Disclosure

Ian Hart Funeral Service Ltd. will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s):

  • A local crematorium for the purpose of organising cremation of the deceased
  • A local cemetery for the purpose of organising burial of the deceased
  • A nominated celebrant for the purpose of arranging details of the funeral service
  • A local florist for the purpose of liaising with you for your floral tribute/s for the funeral service
  • A local stonemason for the purpose of providing a memorial
  • A local caterer/venue for the purpose of providing catering facilities before/after the funeral service.
  • Your nominated charity for the purpose of registering/acknowledging charitable donations.
  • Your chosen nursing home/hospice for the purpose of acknowledging floral donations.
    Other third parties for the purpose of providing additional funeral supplies/services.

3.4 Retention period

Ian Hart Funeral Service Ltd. will process personal data for as long as is necessary to allow us to fulfil your funeral services and will store the personal data for 10 years.

3.5 Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Ian Hart Funeral Service Ltd. refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below.

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data.

The details for each of these contacts are:


Contact Name: Information Commissioner’s Office Sue Hart (Director)
Address line 1:   92-94 Broadwater Street West
Address line 2:   Worthing
Address line 3:   West Sussex
Address line 4:   BN14 9DE
Address line 5:    
Email: https://ico.org.uk/global/contact-us/email/ suehart@ianhartfuneralservices.co.uk
Telephone: 0303 123 1113 01903 206299
Ian Hart Funeral Services Ltd

Arranging a Funeral

Our professional and caring staff are dedicated to working with your family to provide assistance in selecting high quality and affordable funeral services.

Contact Us

Call us so we can arrange to take your loved one into our care.

Meet with us

When you are ready, we meet to plan the complete arrangement.

Here for you

We then take care of the necessary paperwork and are on hand for any queries you may have.


We were very pleased with the calm, compassionate, professional service we received from Sam, Jane and the team at Ian Hart for a recent funeral I had to arrange. They were always on hand to help with any questions. It took a large weight off our minds as we were confident they knew exactly what they were doing at all times and everything was under control. Their experience really showed, many thanks.

- Ian F. Campbell

Our Family were assisted though this particularly difficult time, with the sad loss of our Mum, and would like to thank, in particular, Chris Cook for his caring and professional attitude in the specific arrangements; and Andy Roberts who led our Mother’s beautiful service with calm, caring and compassion. In this very difficult time the service helped turn our loss into a positive reflection on life ahead, with treasured memories. THANK YOU

- Warren Stembridge

I would like to thank Ian, Sam and the staff for the professional service. An incredibly difficult time made as seemless and easy as possible. All staff were compassionate, understanding and nothing was too much trouble. I had forgotten something on the day of the funeral but Ian addressed this for us which meant so much and more than I could expect. Thank you again to you all, everything just as my mum would of wanted

- andy maple

Ian Hart and his team went above and beyond in every way to ensure my mum had the very best service. Nothing was too much and helped us hugely with looking after as much detail as possible. This helped so so much, i massively appreciate it. Thank you so so much

- Katy Greenfield

Thank you for a most memorable experience in the Gordon Chapel all the Ian hart staff the catering staff and most of all James could not have been more helpful on behalf of family and friends thank you

- Brian Rackstraw

Would like to thank Ian hart for looking after my mum Suzanne evans amazing people you all are you made my mum look so beautiful thank u .you went above and beyond with us all and you where very Helpful when my dad wanted to come and see my mum nearly every day and her service was beautiful as we held it in your chapel once again thank you

- Abbie Long

Ian Hart helped make the terribly sad experience of losing our mum incredibly smooth and easy to arrange her service. It was a very devastating time for us and challenging with the COVID situation. I have to say that I would recommend going direct to Ian Hart rather than using other types of funeral plan packages. They really know their profession and provide excellent value for money as well as a very caring and respectful attitude.

- Emma Walder

We organised my Dad’s funeral through Ian Hart and held it at their Gordon Chapel in Worthing and it went so well, very personal with the staff being attentive and caring. Although an upsetting and emotional event to arrange the process from beginning to end went smoothly, being professionally run with a lot of care and advice. I would like to say a big thank you to everyone at Ian Hart’s, especially Sam.

- Jane Ansell

I was so impressed with the quality of care and dignity given by Ian Hart and his team at the funeral of a very loved friend. The decision on whom to employ for my husbands funeral in June this year was not difficult, and I was not disappointed. It was the worst day of my life but equally, one of the best as I felt that I had organised the best tribute possible for my husband.

- Elizabeth Allamby

My family and I would like to thank Jane James and all her colleagues at Ian Hart Funeral Services, Worthing for the service they held for our mother in the Gordon Chapel on 30th November 2020. Without doubt it was exceptional.
Their showed patience, flexibility, professionalism and sensitivity to all our requests, and nothing was ever too much trouble. My mother would have been delighted and we, as a family thank and highly recommend them.
From Carol Taylor..

- Carol Taylor

Ian Hart and his team offer an outstanding service. Their professionalism and caring nature instantly put my family at ease.
Ian personally oversaw the entire process and nothing was too much trouble.
We felt as relaxed as possible, leaving our Dad in their care.
As much as i hope i never have to use a funeral sevice again, i would never go with anyone else but Ian Hart.

- Natasha Hannigan

Exceptional service from Ian and his team when they recently took care of my late father in law’s funeral arrangements. Nothing was too much trouble and the whole experience for the family was treated with the utmost dignity and professionalism. Thank you to you all for everything you did for us at such a sad time. It was simply first class.

- Simon Hulme

My mother-in-law had a funeral plan arranged through Ian Hart. From the out-set, they were professional, compassionate and everything went seamlessly. The Celebrant, Debbie Martin was lovely and the service in the Gordon Chapel was perfect. In difficult circumstances, coping with a close family bereavement and also the impact of the COVID-19 restrictions, Ian Hart Funeral Services were first class.

- Michael Richards

The funeral arrangements for my grandparents Patricia Wood and Ronald Wood were perfect. All the team at Ian Hart Funeral services showed such respect and kindness and professionalism throughout the process of organizing the joint funeral The family would definitely recommend their services at such a sad time. Thank you Ian Hart and team.

- Hayley Evans

Ian Hart and all his staff were very caring and nothing was too much trouble. My brother Michael had a very good send off. My family wish to thank everyone involved in his funeral. We appreciate all love care and support through this very sad time

- John Pegg

I can not thank Ian and his team enough for making such a hard day run so smoothly and honour my Dad as he deserved. Nothing was too much trouble. I would highly recommend using Ian Hart of you should sadly need his services. From the minute you meet him, he puts you at ease and helps you through a very tough time. Thank you to all those involved.

- Katie Shephard

A truly personal and exceptional service from Ian Harts team. I can’t recommend Ian Harts funeral service enough. The professionalism, empathy and kindness at a very much needed time was outstanding

- Laura Castle

Sam we will never be able to thank you enough for your kindness, your empathy and your professionalism at what was a very difficult time for us as a family.
And to John the Celebrant a big thank you for the tribute that you arranged for Dad.
Outstanding service from an outstanding company. Thank you all.

- Mark Oram

A sincere and caring service with minimum of stress on a difficult day, they made everything easy.I would not hesitate to recommend them.

- rod coombes

Thank you Ian Hart and all your Staff for a very professional and caring funeral for my Mother yesterday. Everything went smoothly, and all who attended said how good it was. The photo show combined with the music was a particularly good feature and special thanks to Chris for his patience and understanding in compiling it. As usual Pastor Joe Davis conducted a very warm and perceptive service.

Thanks also to the caterers who provided a lovely selection of food , nothing was too much trouble for them and their pleasant demeanor added to an enjoyable afternoon following the service even providing bags for the leftovers!

All in all a very good experience, in good surroundings, carried by a professional carring team.

Thanks again.

Mr Alan Trussler

- Alan Trussler

Can’t thank Ian Hart and his team enough for giving my mum Doreen Ottaway the best send off she deserved. Very professional and caring. They did her proud in this covid environment. Went the extra mile. All I can say is thank you.

- Darrin Moore

Absolutely fantastic funeral services.
Everyone involved provided the best possible service they could have for my fathers funeral.

Sam Hart directed the funeral on the day and did a fantastic job.

Chris and Dan had the hard job of collecting my father the night he passed and were professional and sincere for our loss.

IHFS recommended a gentleman called James Macmillan to be the celebrant for the service to which a lot of people asked us “did James know my father personally,” as he did such a great job of leading the eulogy.

I am sure my dad would have enjoyed hearing all the wonderful things he had said about him and how brilliantly James explained his story.

My family and I cannot thank IHFS enough for helping us through this hard time.

Their support before and after the funeral was fantastic. Accommodating all of our needs and requests.

I cannot recommend them enough.

Thank you to everyone at IHFS

- Jack T


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